Apollo 13
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Korte omschrijving
Duur spel, wordt bij informatica gebruikt
The process: In the game the teams experience 4 phases of the Apollo 13 mission. In each phase the players are confronted with mission events and situations. Throughout the game various ITIL processes are practised to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. Post Mission Review: After every phase a review is held. Finding out what went wrong and making sure it wouldn't happen again' became a key concern for Nasa mission control. A Review panel was put in place. The Key activities of the panel were:
- Tracking the history of the configuration items (Configuratiion management)
- Determining the root cause of the failure (Problem Management)
- Recommending a service improvement plan (Service Level management)
- Proactively working to prevent future accidents (Problem and Change management)
Game approach: At the start of the game the team receives a balanced scorecard which represents their Service Level Agreement with NASA. At the end of each phase the team will report on its compliance with the Service Levels required. Before each phase a set of ITIL theory is explained in relation to the processes that will be encountered in that round of the game. At the end of each phase the actual Apollo 13 mission will be reviewed and related to the ITIL processes to show how mission success was ultimately realised, using those processes.
Van de website (http://www.apollo13game.nl/): The Apollo 13 - an ITSM case experience(tm) is a one or two day simulation game which can be used to fulfil a range of different learning objects: Leadership, team building and team work, knowledge of ITIL best practice, process improvement skills, and steering IT service management organisations are some of the key learning areas that can be addressed.
Leverancier/uitgever
GamingWorks: http://www.apollo13game.nl/
Platform
Geen computergame, maar een centraal spelbord met rollen
Kosten
Workshop wordt door verschillende bedrijven aangeboden
Single-player/multi-player
Multi-player: Groepen van 4 tot 16 personen
Doorlooptijd en/of studiebelasting
Eén tot vier dagdelen. Bij Informatica op de Hogeschool van Amsterdam: 1 volle dag van 8 uur of 2 halve dagen van 4 uur. De de game is ingebed in een ITIL-cursus; de ITIL-cursus levert 3 ECTS op.
Overzicht van extra ondersteuning bij de game
Ondersteuning wordt gegeven door het bedrijf dat de training verzorgt.
Taal
In verschillende talen leverbaar, o.a. Nederlandstalig, Engelstalig
Doelgroep
- Hoger onderwijs
- Bedrijfstrainingen
Bij Informatica op de Hogeschool van Amsterdam: per spelgroep 8 a 15 studenten, ideaal = 12
Doelstelling (vakken/competenties)
- Computer science
- Beroep- en loopbaancompetenties
Servicemanagement (i.h.k. van informatica-opleidingen). Inzicht geven in IT Service Management processen. Studenten ervaren wat het is om procesmatig te werken over functies heen; je kunt de game gebruiken om je beheerprocessen te verbeteren; je kunt de game gebruiken om de droge ITIL-stof aanschouwelijk en interessant te maken
Opmerkingen
Informatie deels overgenomen van de Community of Practice van de Hogeschool van Amsterdam: http://www.cop.hva.nl/article-3899-nl.html
Contactpersoon bij Informatica op de Hogeschool van Amsterdam: Nynke de Vries; n.de.vries_at_hva.nl
